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How will I benefit from this new company? How
will I benefit from this new company? As your local telephone company and Internet provider, Westelcom will exceed our customers expectations by providing competitive rates, cutting edge technology, the convenience of one bill, and outstanding local customer service. What
sets you
apart from other companies providing local service?
1. Technology. Westelcom
has always been investing in the most advanced technology to bring our
customers the most up-to-date products and services. What’s
the big deal about local service? You now have a choice in local phone service. Competition forces companies to maintain your business by offering the newest technology, great prices, and excellent customer service. Where can I see a detailed list of your business products
and services?
Who do I call to change my
service? Call our toll free number at 1.866.It.Clicks. Is
there certain number that business customers should call when they need
service? No,
but they will be provided with a personal representative to customize
their needs. What
charges will appear on my first bill? On
your first bill, you can expect to see regular monthly charges (911,
FCC, line charge, features), pro-rated monthly charges, connection
charges, and charges from calls you made during the month. What’s
a non-recurring charge? A
charge that only occurs once. FCC
(Federal Communications Commission) has imposed additional charges on
long distance phone bills to reimburse local telephone companies for the
cost of providing local telephone service. Will
I be charged a higher rate for calls within my state as opposed to out
of state? No.
All calls within the Continental United States (excluding Hawaii,
Alaska and Puerto Rico) will be 6 cents a minute. No.
All calls will remain 6 cents a minute regardless of the day and
time. Are there monthly minimums required to get your low rates? No.
Do I have to notify my current long distance
provider to let them know I’m switching? What is DSL?
DSL (Digital
Subscriber Line) is a family of digital telecommunications protocols
designed to allow high-speed data communication over the existing copper
telephone lines between end users and telephone companies. What’s
the difference between ADSL, SDSL, DSL and xDSL? DSL, also known as xDSL, is a generic name for all DSL technologies. ADSL (Asymmetric Digital Subscriber Line) is a transport where the bandwidth available for downstream connection is significantly larger than for upstream. SDSL (Symmetric Digital Subscriber Line) transports one speed regardless of information flow. What
are D How do I order DSL? What are the standards associated with DSL
technology? Can
business customers order DSL?
Yes. Call our toll free number at 1.866.ItClicks to see if your area qualifies. DSL
is not available in my area right now, how can I find out when it will
be offered? You may request to be notified when DSL becomes available in your area by filling out this for here. Do all customers qualify for DSL service? How
does DSL work on my existing phone line? DSL
uses the same line, but a different frequency, which allows you to use
the Internet and talk on the phone simultaneously.
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