Our Vision

At Westelcom, we believe in doing what other telecommunications companies are unwilling to do and our vision is to be great at designing, delivering, and supporting mission critical communications solutions to our customers by:
  • Constructing our network with multiple levels of redundancy and protection
  • Taking the lead with solving communications challenges for our customers
  • Providing solutions rather than selling products and services
  • Seeking to understand our customers and their needs
  • Designing our customers solutions with added reliability and redundancy
  • Working with our partners to provide the best possible solution to our customers
  • Providing our customers with realistic installation schedules and timelines
  • Communicating frequently and openly with our customers
  • Performing thorough site surveys
  • Pre-programming/configuring our customer’s equipment prior to installation
  • Practicing and following customer centric installation processes
  • Clearly communicating any potential installation delays with our customers
  • Pro-actively monitoring our customers networks
  • Being responsive to our customer’s troubles and taking ownership of the trouble
  • Providing clear communication procedures and tools to our customers
  • Monitoring our customers connections and pro-actively addressing any troubles
  • Providing customers direct insight into their network connectivity
  • Continually communicating with customers until their issues are resolved
  • Taking accountability and the lead to resolve issues for our customers
  • Working with other vendors on our customers behalf
  • Bringing the proper resources to bear on issues as quickly as possible