Westelcom announced it has been awarded the New York State Public Service Commission (PSC) Commendation for Excellent Service in 2017. Presented annually, the award recognizes telephone companies that consistently provide the highest levels of service and quality to customers in New York State. This marks the thirteenth consecutive year Westelcom has been so honored by the PSC.
Westelcom Communications prides itself on delivering the highest level of quality to our customers,” said Paul Barton, President of Westelcom. “This commendation recognizes Westelcom’s ongoing commitment to providing mission-critical telecommunications while moving forward with innovative and valuable delivery of advanced business services across Northern New York.”
The annual commendation recognizes excellent service based on providers’ performance relative to service quality standards set forth by the PSC. The commendations are based on two metrics: The Customer Trouble Report Rates (CTRR) and the PSC Complaint Rate, or the number of complaints received each year by the Commission per 1,000 access lines
About Westelcom Communications
Westelcom is a provider of advanced telecommunications solutions operating throughout Northern and Central New York. Westelcom offers a strategic suite of business communication services over their fiber network which includes telephone, long distance, high-speed broadband, dedicated internet, and private Ethernet networks for multi-office connectivity. The company also provides advanced IP phone and data solutions to include hosted PBX, hosted firewall, server colocation, and carrier neutral colocation services to businesses and enterprise clients.
As a leading carrier of telecommunications services, Westelcom has extensive expertise in serving the health care industry to include providing managed internet services to two regional telemedicine networks, 10 regional hospitals and over 120 medical facilities. Their Mission is to exceed customers’ expectations by providing excellent customer service in communications solution design, delivery and support. Westelcom can be reached at www.westelcom.com or 866.482.5427.