Westelcom will monitor your network services twenty-four hours a day, seven days a week, 365 days a year (24x7x365) from our Network Operation Center (NOC).
Westelcom’s Network Operation Center is physically staffed from 7:00 AM – 9:00 PM Monday through Friday, with on call technicians, engineers and monitoring services during off hours. During overnight hours, weekends and holidays, calls made to the Network Operations Center are handled by an answering service that will immediately contact the on-call engineer and begin the trouble resolution procedures following the same procedures as when the Network Operations Center is staffed.
Westelcom’s network performance is monitored and analyzed proactively which helps to avoid potential troubles or network downtime. The use of remote network monitoring tools provide Westelcom’s engineers with complete visibility to all core network equipment through to the customer premises equipment.
In most cases, the Network Operations Center will be aware of an issue that impacts service prior to our customers noticing an issue. In such cases, the Network Operations Center will communicate with the appropriate customer contact to address the issue and see it through to resolution.